1. Overview
At Quabalexxly, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges of products purchased through our website quabalexxly.ddd.
Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined in this policy.
2. Return Eligibility
2.1 Eligible Returns
You may return products if:
- The product is unopened and in its original sealed packaging
- The return is requested within 30 days of the delivery date
- The product is in resalable condition
- You have proof of purchase (order confirmation or receipt)
2.2 Non-Eligible Returns
We cannot accept returns for:
- Opened or used products (for health and safety reasons)
- Products returned after 30 days from delivery
- Products damaged due to misuse or improper storage
- Products purchased from unauthorized retailers
- Free promotional items or gifts
3. Return Process
3.1 Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at callback@quabalexxly.world within 30 days of receiving your order
- Provide your order number and reason for return
- Wait for return authorization and instructions from our team
- Pack the product securely in its original packaging
- Ship the product to the address provided by our team
3.2 Return Shipping
Unless the return is due to our error (wrong product, defective item, or damaged during shipping), you are responsible for return shipping costs. We recommend using a trackable shipping method for your protection.
3.3 Return Address
Do not ship returns without first obtaining return authorization. Returns sent without authorization may not be processed. The return address will be provided upon approval of your return request.
4. Refund Process
4.1 Inspection and Approval
Once we receive your returned product, our team will inspect it to ensure it meets our return eligibility criteria. This inspection process typically takes 3-5 business days.
4.2 Refund Timeline
Upon approval of your return:
- Refunds will be processed within 5-7 business days
- Refunds will be issued to the original payment method
- Credit card refunds may take an additional 5-10 business days to appear on your statement, depending on your card issuer
4.3 Refund Amount
Approved refunds will include:
- The full product purchase price
- Original shipping costs (only if return is due to our error)
Refunds do not include:
- Return shipping costs (unless return is due to our error)
- Any customs duties or import taxes you may have paid
5. Damaged or Defective Products
5.1 Reporting Issues
If you receive a damaged or defective product, please contact us within 7 days of delivery with:
- Your order number
- Description of the damage or defect
- Photographs of the damage or defect
- Photographs of the packaging (if damaged during shipping)
5.2 Resolution
For verified damaged or defective products, we will offer:
- A replacement product shipped at no additional cost, or
- A full refund including original shipping costs
6. Wrong Product Received
If you receive an incorrect product, contact us within 7 days of delivery. We will arrange for the correct product to be shipped at no additional cost and provide prepaid return shipping for the incorrect item.
7. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow our return process for a refund and place a new order for the desired item.
8. Cancellations
8.1 Before Shipping
You may cancel your order before it has been shipped by contacting us immediately. If cancellation is successful, a full refund will be issued to your original payment method.
8.2 After Shipping
Once an order has been shipped, it cannot be cancelled. You may refuse delivery or follow our standard return process once the package is delivered.
9. International Orders
For international orders:
- Customers are responsible for all return shipping costs
- Customs duties, taxes, and fees paid on the original order are non-refundable
- Refunds will be processed in the original currency of purchase
- Exchange rate fluctuations may affect the refund amount in your local currency
10. Consumer Rights
This policy does not affect your statutory rights under applicable consumer protection laws, including the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If goods are faulty, not fit for purpose, or do not match the description, you may be entitled to a remedy under consumer law regardless of this policy. For more information, see the Australian Government consumer law website (consumerlaw.gov.au).
11. European Union Consumers
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason (cooling-off period). To exercise this right, contact us with a clear statement of your decision to withdraw.
Exceptions to the right of withdrawal include products that have been opened or where the seal has been broken, for health protection and hygiene reasons.
12. Contact Us
For questions about this Refund Policy or to initiate a return, please contact us:
Quabalexxly
16 Albert St, Windorah QLD 4481
Australia
Email: callback@quabalexxly.world
Our customer support team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM (AEST).
13. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the website. The policy in effect at the time of your purchase will apply to that transaction.